When We Are Closed
If you need medical help fast but it's not a life-threatening situation, you can now call:
When you call 111, a trained adviser will ask you questions to find out what's wrong, give you medical advice and direct you you to someone who can help you, like and out of hours doctor or a community nurse.
You should only call 999 in an emergency - for example, when someone's life is at risk or someone is seriously injured or critically ill. Chest pains and/or shortness of breath constitutes an emergency.
Call 111 if you need medical help fast, but it's not life-threatening - for example, if you:
- think you need to go to hospital
- don't know who to call for medical help
- don't have a GP to call
- need medical advice or reassurance about what to do next.
If a health professional has given you a number to call for a particular condition, you should continue to use that number.