Tel: 01626 332182
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Who will we share your information with?
As part of our Improved Access Initiative, Devon Square Surgerypatients will be able to book evening and weekend appointments, both here and at other local GP Practices This will benefit you as a patient as it ensures that there are more appointments available to you at times that are more convenient out of the practice’s usual hours.
To ensure that the Clinician has full access to a summary of your medical records, when you book your appointment the administrator will ask you to consent to sharing your medical records summary, which will ensure an effective and safe service. Your medical records summary will contain limited medical information to the clinician.
This sharing occurs by the medical records summary being securely emailed to the practice that you choose to visit and the sharing only occurs when you choose to book an appointment at another practice. You will be reminded of this when you book the appointment and your consent to share your medical records summary is taken is taken.
The clinician you visit will be required to gain your consent prior to accessing your medical records summary. We will be notified of the outcome of your appointment via secure email and your medical records will be updated accordingly. We will review this to ensure any follow up is actioned.
If you have any concerns about this, or object to the sharing of your medical record in this way, please speak to one of our reception team, who will be able to record your decision and change the settings for your record.
How Devon Square Surgery uses your information to provide you with healthcare
This practice keeps medical records confidential and complies with the General Data Protection Regulation (GDPR).
We hold your medical record so that we can provide you with safe care and treatment. We will also use your information so that this practice can check and review the quality of care we provide, this helps us to improve the service we provide to you.
We shall share relevant information from your medical record with other health or social care staff or organisations when they provide you with care. For example, your GP will share information when they refer you to a specialist in hospital or your GP will send details about your prescription to your chosen pharmacy.
Healthcare staff working in A&E and out of hours care will also have access to your information. For example, it is important that staff who are treating you in an emergency know if you have any allergies reactions. This will involve the use of your Summary care Record, for more information see: https://digital.nhs.uk/summary-care-recordsor alternately speak to your practice.
You have the right to object to information being shared for your own care. Please speak to the practice if you wish to object.
You also have the right to have any mistakes or errors corrected.
How your information is shared so that this practice can meet legal requirements
The law requires Devon Square Surgery to share information from your medical records in certain circumstances. Information is shared so that the NHS or Public Health England can, for example:
We will share information with NHS Digital, the Care Quality Commission and local health protection team (or Public Health England) when the law requires us to do so. Please see below for more information.
We must also share your information if a court of law orders us to do so.
Care Quality Commission (CQC)
For more information about Public Health England and disease reporting see: https://www.gov.uk/guidance/notifiable-diseases-and-causative-organisms-how-to-report.
We are required by law to provide you with the following information about how we handle your information and our legal obligations to share data.
Data Controller contact details
The Partners of:
Devon Square Surgery
44 Devon Square
Data Protection Officer contact details
Until a Devon wide DPO is appointed the contact at this Practice will be: Rebekah Lovewell
Purpose of the processing
Compliance with legal obligations or court order.
Lawful basis for processing
The following sections of the GDPR mean that we can share information when the law tells us to.
Article 6(1)(c) – ‘processing is necessary for compliance with a legal obligation to which the controller is subject…’
Article 9(2)(h) – ‘processing is necessary for the purpose of preventative…medicine…the provision of health or social care or treatment or the management of health or social care systems and services...’
Recipient or categories of recipients of the processed data
Rights to object and the national data opt-out
There are very limited rights to object when the law requires information to be shared but government policy allows some rights of objection as set out below.
The national data op-out model provides you with an easy way of opting-out of identifiable data being used for health service planning and research purposes, including when it is shared by NHS Digital for these reasons. To opt-out or to find out more about your opt-out choices please go to NHS Digital’s website:www.digital.nhs.uk/services/national-data-opt-out-programme
NHS Digital sharing with the Home Office
Care Quality Commission
Right to access and correct
GP medical records will be kept in line with the law and national guidance. Information on how long records are kept can be found at: https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016
or speak to the practice.
Right to complain
You have the right to complain to the Information Commissioner’s Office. If you wish to complain follow this linkhttps://ico.org.uk/global/contact-us/ or call the helpline 0303 123 1113
Take a look at this privacy notice written specially for children and young people.
Get an eConsult response
within 48 hours
Medical Care when we are closed
NON-EMERGENCY: Have a look at the "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.