Devon Square Surgery

Tel: 01626 332182

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Patient Survey 2017

GP Patient Survey 2017

84% find it easy to get through to this surgery by phone

Local (CCG) average: 73%National average: 71%

94% find the receptionists at this surgery helpful

Local (CCG) average: 89%National average: 87%

55% usually get to see or speak to their preferred GP

Local (CCG) average: 57%National average: 56%

92% were able to get an appointment to see or speak to someone the last time they tried

Local (CCG) average: 88%National average: 84%

85% say the last appointment they got was convenient

Local (CCG) average: 86%National average: 81%

79% describe their experience of making an appointment as good

Local (CCG) average: 78%National average: 73%

78% usually wait 15 minutes or less after their appointment time to be seen

Local (CCG) average: 68%National average: 64%

64% feel they don`t normally have to wait too long to be seen

Local (CCG) average: 63%National average: 58%

91% say the last GP they saw or spoke to was good at giving them enough time

Local (CCG) average: 89%National average: 86%

90% say the last GP they saw or spoke to was good at listening to them

Local (CCG) average: 91%National average: 89%

89% say the last GP they saw or spoke to was good at explaining tests and treatments

Local (CCG) average: 89%National average: 86%

84% say the last GP they saw or spoke to was good at involving them in decisions about their care

Local (CCG) average: 86%National average: 82%

87% say the last GP they saw or spoke to was good at treating them with care and concern

Local (CCG) average: 88%National average: 86%

95% had confidence and trust in the last GP they saw or spoke to

Local (CCG) average: 97%National average: 95%

99% say the last nurse they saw or spoke to was good at giving them enough time

Local (CCG) average: 94%National average: 92%

96% say the last nurse they saw or spoke to was good at listening to them

Local (CCG) average: 93%National average: 91%

95% say the last nurse they saw or spoke to was good at explaining tests and treatments

Local (CCG) average: 91%National average: 90%

90% say the last nurse they saw or spoke to was good at involving them in decisions about their care

Local (CCG) average: 87%National average: 85%

95% say the last nurse they saw or spoke to was good at treating them with care and concern

Local (CCG) average: 92%National average: 91%

100% had confidence and trust in the last nurse they saw or spoke to

Local (CCG) average: 98%National average: 97%

77% are satisfied with the surgery`s opening hours

Local (CCG) average: 76%National average: 76%

94% describe their overall experience of this surgery as good

Local (CCG) average: 89%National average: 85%

85% would recommend this surgery to someone new to the area

Local (CCG) average: 82%National average: 77%