Tel: 01626 332182
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Please read the most up-to-date information on Covid-19 (Coronavirus) from the NHS
We are now in the delay phase of our response to COVID-19. Due to the current situation, the directive for GP surgeries is to triage all patients with a telephone consultation in the first instance. Should the GP feel it is necessary to see you face-to-face, they will arrange the appointment themselves. We have also suspended all online pre-bookable appointments until further notice. If you have a non urgent medical query, please use our eConsult service on our website.
As of Monday 30th March 2020, the surgery will not be accepting any paper prescriptions in the short term due to Covid-19, We ask that all patients register for Systmonline to order your prescription. Please contact the surgery for our team to organise this for you. If you do not have internet access, please contact us and we will try to assist you with your prescription request.
Thank you for your cooperation at this difficult time.
We are now in the delay phase of our response to COVID-19. Due to the current situation, the directive for GP surgeries is to triage all patients with a telephone consultation in the first instance. Should the GP feel it is necessary to see you face-to-face, they will arrange the appointment themselves. Thank you for your understanding.
PLEASE NOTE - DUE TO THE CORONAVIRUS ALL ONLINE APPOINTMENTS HAVE BEEN SUSPENDED UNTIL FURTHER NOTICE. PLEASE CALL THE SURGERY TO MAKE AN APPOINTMENT. THANK YOU
1. As of 12/03/2020, the public are being advised to stay at home (self isolate) without any testing for COVID-19, regardless of travel history or contact with confirmed cases. If you have:
A new continuous cough
High temperature (of 37.8 degrees centigrade or higher)
2. The geographic element of the case definition has now been removed. Travel and contact history are no longer important for diagnosis, which is in the basis of symptoms alone. If people who have travelled do not have symptoms they do not need to stay at home, regardless of their travel history.
Our receptionists will take your call between 8:30 and 18:00.
We offer a range of appointment types: 50% of our appointments are 'book on the day' appointments. 30% are pre bookable and the rest are reserved for telephone consultations. Telephone consultations can be booked well in advance if needed.
Our surgery runs a personal list system, which means that wherever possible you will see the doctor of your choice. However, if that doctor is not available, you will be able to see one of the other doctors.
Monday— Thursday Improved Access Service
We offer additional evening appointments for our patients. This is a requirement (known as Improved Access) where practices ensure that across the week Monday-Thursday that a practice in their area is open between 6pm-8pm. To access these appointments please continue to contact your registered practice.
The timetable for evening appointments is detailed below:
Bovey & Chudleigh - Monday—Weekly
Devon Square - 2nd & 4th Tuesday of each month
Cricketfield—1st, 3rd and 5th Tuesday
Albany - 2nd and 4th Wednesday of each month
Kingsteignton - Wednesday —Weekly - TBC
Kingskerswell & IPP - 2nd, 3rd,4th & 5th Thursday
Buckland - 1st Thursday of each month
Weekend Improved Access Service
We also offer weekend appointments at Cricketfield Surgery, Cricketfield Road, Newton Abbot TQ12 2AS.
Fridays - 6.00pm—8.00pm
Saturdays - 8.00am—6.00pm
Sundays - 8.00am—2.00pm
The appointments offered are by pre-booked appointments by contacting your local surgery and booking ahead. You will be able to be seen by a healthcare professional during these extended hours, we will be offering appointment’s with a GP, Practice Nurse and Health Care Assistant .
This service is very different to the current out of hour’s service where patients contact 111 in an urgent/acute situation that cannot wait until their practice is open again on the Monday. For any acute illness please still continue to contact 111, this new service is just for pre-booked routine work and is not for acute/urgent/walk in situations.
Please note you will not necessarily be seen by a Clinician known to you from your practice.
To ensure that the Clinician you see has full access to your medical records, when you book your appointment the Administrator will ask you to consent to sharing your medical records. Once consent is gained the clinician seeing you on the day is the only person who will have access to your medical record, this consent is valid for 28 days from the appointment date. It is essential that consent is gained for you to be able to have the appointment. If you feel you do not wish to provide consent then it will not be suitable for you to book the appointment.
Thank for you your co-operation and support and we hope you make full use of this new service.
Parking at Cricketfield Surgery:
The surgery car park is for staff only. However there is a public car park right next to the surgery. This car park does charge but it is free on Sundays.
We now offer the convenient option of speaking to your Doctor by phone, saving you having to come into the surgery.
If you wish to have a phone consultation, please be prepared to let the receptionist know a few details of what you wish to discuss, so that the doctor is able to prepare for the call.
We also offer appointments to see our Practice Nurse and Health Care Assistant Teams, below are some of the services they offer.
To book these appointments you will need to contact the surgery, either by phone or come into reception; these appointments can be booked up to four weeks in advance.
We have three Practice Nurses; Clare, Karen and Susie. They remove stitches, perform dressings and wound care, cervical smears and ear syringing. They help with the management of chronic disease such as asthma, diabetes, stroke and heart disease. They also offer advice on and carry out childhood and travel immunisations and vaccinations.
Our health care assistants are Sharon and Lynne. They do blood tests, blood pressure checks, and ECG's, as well as running the stop-smoking clinic.
Get an eConsult response
within 48 hours
Medical Care when we are closed
NON-EMERGENCY: Have a look at the "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.