Devon Square Surgery

Tel: 01626 332182

Contact us

Coronavirus update 30 March 2020

Please read the most up-to-date information on Covid-19 (Coronavirus) from the NHS
APPOINTMENTS
We are now in the delay phase of our response to COVID-19. Due to the current situation, the directive for GP surgeries is to triage all patients with a telephone consultation in the first instance. Should the GP feel it is necessary to see you face-to-face, they will arrange the appointment themselves. We have also suspended all online pre-bookable appointments until further notice. If you have a non urgent medical query, please use our eConsult service on our website. 

PRESCRIPTIONS
As of Monday 30th March 2020, the surgery will not be accepting any paper prescriptions in the short term due to Covid-19, We ask that all patients register for Systmonline to order your prescription. Please contact the surgery for our team to organise this for you. If you do not have internet access, please contact us and we will try to assist you with your prescription request.

Thank you for your cooperation at this difficult time.

Patient Participation Group (PPG) image Patient Participation Group (PPG)

  • We encourage patients to give their views about how the Practice is doing.

    Our Patient Participation Group (PPG) is a great way to make sure these views are heard. Our PPG aims to build a patient communication forum for our surgery.

    As this is a Virtual Group, involvement is flexible and you can be as active as you like. We will email you, for information and opinions on particular subjects, a few times per year. You are then free to help organise healthy living campaigns, such as Awareness Walks and Support Schemes, according to your interest and skills.

    Membership of the PPG is open to any Devon Square registered patient. Identity and contact details will be kept confidential and not shared with other group members.

    The purpose of this group is not to deal with individual complaints, but to look at more general issues, e.g. appointments, waiting times, services etc.

    Want to know more?

    Please ask to speak to our Practice Manager, Mike Stewart, or visit:

    www.napp.org.uk

    To join the Devon Square Patient Participation Group, and receive our emails, please send your Name and Address to our group email address:

    devonsquare.ppg@nhs.net

  • Dementia friendly GP surgery

    How to create a dementia friendly GP surgery

    Devon Square wanted to become a more dementia friendly GP surgery. Mike Stewart, Practice Manager and myself, Patient Participation representative, requested a Dementia Walkthrough.   Liam McGrath, Alzheimer’s Society, visited on 20th April 2017 with his Dementia Leadership Group. Five very enthusiastic and cheerful people living with dementia who willingly give up their time to complete these Walkthroughs.  Things which might challenge a person living with dementia were highlighted. Positives were also noted, feedback always constructive. Support indeed for the Newton Abbot and Teignmouth Dementia Action Alliance.

    Report and follow-up

    Following feedback from the group a few changes are already in place. Inevitably, however,  some things are beyond our control – like parking restrictions.

    Changes we have made since the Walkthrough include:

    • A new dementia friendly sign for the entrance to the waiting room. It helps to know the way back if you have visited the toilet. A dementia friendly toilet sign had already been installed.

    • A contrasting toilet seat for improved visibility.

    • Awkward door handle leading from the waiting room to the consulting rooms removed. We now have a simple, contrasting pull handle. Easy to see and use.

    • Dementia Friends trained will wear their badges at work. Patients and carers can easily identify them.

     

     

     

     

     

     

     

     

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