Devon Square Surgery

Tel: 01626 332182

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Coronavirus update 30 March 2020

Please read the most up-to-date information on Covid-19 (Coronavirus) from the NHS
APPOINTMENTS
We are now in the delay phase of our response to COVID-19. Due to the current situation, the directive for GP surgeries is to triage all patients with a telephone consultation in the first instance. Should the GP feel it is necessary to see you face-to-face, they will arrange the appointment themselves. We have also suspended all online pre-bookable appointments until further notice. If you have a non urgent medical query, please use our eConsult service on our website. 

PRESCRIPTIONS
As of Monday 30th March 2020, the surgery will not be accepting any paper prescriptions in the short term due to Covid-19, We ask that all patients register for Systmonline to order your prescription. Please contact the surgery for our team to organise this for you. If you do not have internet access, please contact us and we will try to assist you with your prescription request.

Thank you for your cooperation at this difficult time.

Quality Information

Devon Square surgery was last inspected in August 2015.

Here are a few of the comments within the report;

The service was safe. Patients we spoke with told us they felt safe, confident in the care they received and well cared for.

Patients spoke very positively about the staff employed at the practice and the level of care they received. Patients told us they felt that the practice is safe. They told us that care was given to them in accordance with their wishes and opportunities were given for informed decision making. Patients told us they felt the practice was responsive to their needs. For example, patients said that an urgent appointment could always be obtained on the day they contacted the practice and they could usually see their named GP for non-urgent visits or speak to a GP by telephone. This was reflective of the information provided on the practice website and within the practice welcome pack

The service was caring. We spoke with patients who spoke positively about the care provided at the practice. Patients told us they were treated with kindness, dignity and respect. Patients told us how well the staff communicated with them, either about their physical, mental and emotional health, health education and what was happening at the practice. Patients told us they are included in the decision making process about their care.

Patients told us they felt they had sufficient time to speak with their GP or a nurse. They said they felt supported both during and after consultations, or through any subsequent diagnosis and treatment