Tel: 01626 332182
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Please read the most up-to-date information on Covid-19 (Coronavirus) from the NHS
We are now in the delay phase of our response to COVID-19. Due to the current situation, the directive for GP surgeries is to triage all patients with a telephone consultation in the first instance. Should the GP feel it is necessary to see you face-to-face, they will arrange the appointment themselves. We have also suspended all online pre-bookable appointments until further notice. If you have a non urgent medical query, please use our eConsult service on our website.
As of Monday 30th March 2020, the surgery will not be accepting any paper prescriptions in the short term due to Covid-19, We ask that all patients register for Systmonline to order your prescription. Please contact the surgery for our team to organise this for you. If you do not have internet access, please contact us and we will try to assist you with your prescription request.
Thank you for your cooperation at this difficult time.
Below are the approximate waiting times for test results. We expect patients to contact the surgery for their results; it is not feasible for us to contact everyone. Please only call the surgery after sufficient time has elapsed.
When the results come back to the surgery they are viewed and commented on by a doctor. Our reception staff are able to let you know the result and the doctors comment, but are not clinically qualified to provide clinical information. If you would like to discuss the results further please book a telephone consultation with a doctor.
Please note that we have a strict policy regarding confidentiality and data protection. We will only give out results to the person they relate to, unless that person has given prior permission for the release of this data.
Blood tests: 3 working days for routine blood tests (please note there are some specific blood tests which may take longer.)
Urine sent to the laboratory: 3-4 working days.
Stool samples: 4-5 working days.
Swab tests: 3-4 working days.
Nail clippings: 10 working days.
X-ray and CT / MRI scan Results: 10 working days.
If you have any questions about the tests or waitings times please contact the surgery.
A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a wide range of uses and are one of the most common types of medical test. For example, a blood test can be used to:
A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your arm. and the usual place for a sample is the inside of the elbow or wrist, where the veins are relatively close to the surface. Blood samples from children are most commonly taken from the back of the hand. The child's hand will be anaesthetised (numbed) with a special cream before the sample is taken.
You can find out more about blood tests, their purpose and the way they are performed on the NHS website.
Get an eConsult response
within 48 hours
Medical Care when we are closed
NON-EMERGENCY: Have a look at the "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.