Tel: 01626 332182
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Please read the most up-to-date information on Covid-19 (Coronavirus) from the NHS
We are now in the delay phase of our response to COVID-19. Due to the current situation, the directive for GP surgeries is to triage all patients with a telephone consultation in the first instance. Should the GP feel it is necessary to see you face-to-face, they will arrange the appointment themselves. We have also suspended all online pre-bookable appointments until further notice. If you have a non urgent medical query, please use our eConsult service on our website.
As of Monday 30th March 2020, the surgery will not be accepting any paper prescriptions in the short term due to Covid-19, We ask that all patients register for Systmonline to order your prescription. Please contact the surgery for our team to organise this for you. If you do not have internet access, please contact us and we will try to assist you with your prescription request.
Thank you for your cooperation at this difficult time.
Your GP practice is your primary point of contact for all medical services but is not the only one. There are also pharmacists and minor injury clinics at local hospitals (as well as A&E for emergency medical care). Neither of these involve making an appointment and many are open 7 days a week. See Make the most of your NHS on this website.
Your GP practice is concerned with all aspects of your health and also advises on pyschological, social or lifestyle issues well as medical issues although this often involves referring you to other services which can give more focused help and support. While some of these services require a GP referral, many can be accessed directly without a GP referral. See Manage your health on this website.
You spend very little time with GPs and other healthcare professionals so, when making an appointment, it can help to be clear about what sort of help you need (see Make the most of your appointment in Make the most of your NHS).
GP practices in England operate as private businesses contracted by the NHS and therefore have some autonomy around how they run their practice. Practices will usually have a practice booklet and/or website which gives details around what the practice offers; how they work; what you can expect from them and what you need to do to get the best out of the service.
The Royal College of GPs have published a booklet called ‘It’s Your Practice: A patient guide to GP services'. This provides helpful information on all aspects of using GP services: from finding and choosing a practice and how to get the most out of a GP consultation to accessing health records and understanding patients’ rights and responsibilities.
Get an eConsult response
within 48 hours
Medical Care when we are closed
NON-EMERGENCY: Have a look at the "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.